Coronavirus Updates & Resources
for Residents
As part of our proactive efforts to prevent the spread of coronavirus (COVID-19), we are committed to heightened hygiene and sanitation practices, and strict physical distancing. We strongly urge all residents and visitors to do the same, and to be vigilant about washing hands frequently, wearing a mask, keeping a safe physical distance (6 feet minimum), keeping your home extra clean and sanitized, and self-quarantining at home if you become ill or exposed to someone with COVID-19.
MAINTENANCE REQUESTS
In the interest of resident and staff safety, for any maintenance requests, please confirm whether or not you or anyone in your unit has been ill, had fever, cough or any virus symptoms, or had direct exposure to someone with COVID-19, in the past 14 days. Any questions or concerns, please text us 920-335-7082 or call us 502-485-9799 ext 1.
We will not send any staff or contractors into your home if they have had any virus symptoms, been ill, or had direct exposure to someone with COVID-19.
Maintenance staff wash hands frequently and use hand sanitizer in the field. We will always wear masks in an occupied unit and ask that you extend the same courtesy to us.
RENT PAYMENTS
Rent must still be paid in full. It is very important that you proactively communicate with us in advance if you anticipate any problems making your payment.
We have since April been able to waive late fees, and extend payment plans and every possible courtesy to assist our residents through this challenging time. Please be advised that standard late fees are being charged again starting November 5, 2020. Account balance is due on 1st of each month, and needs to be paid in full no later than 4th of month to be on time. Payments on 5th will incur $25.00 late fee, plus $5.00 per day from 6th until balance is paid in full.
Consideration for late fee reduction will be given, provided residents contact us in advance and provide documentation showing that you have been directly affected by Covid-19 due to loss of employment, illness, direct caregiving commitments, etc.
SPECIAL REQUESTS
Please do NOT flush anything down the toilet other than toilet paper. NEVER flush any foreign objects including paper towels, and especially wipes — even if the product says it’s flushable, it is not. Any drain that becomes clogged due to your flushing such foreign objects will result in your being responsible for the repair cost.
COMMUNICATION
We are not offering office hours, and in-person appointments will be reduced to the extent possible. We will communicate as much as possible by phone, text, and email. Applications, leases, lease renewals, and other documentation will continue to be done online.
We encourage all residents to use the online resident portal to submit maintenance requests, and pay rent online from your bank account.
Please contact us with any questions or concerns. We can be reached any time by phone (502-485-9799), text (920-335-7082) and email.
We take resident and staff safety very seriously, and appreciate your understanding and patience as we all work through this challenging experience together. This information will be updated as the situation develops. In the meantime, be compassionate, safe and healthy.
COVID-19 Community Resources, Housing Assistance, Financial Assistance
The Louisville area network of Community Ministries is offering generous assistance with funds to help residents with rent, utilities, medication and food. Call the specific community ministry office located in your zip code for specific information on assistance that is currently available.
Unemployment Insurance: All the resources and information you need to file for unemployment benefits.
There is no more one-week waiting period for those seeking unemployment, and the state will waive any work search requirements while the state of emergency is in effect. If you have lost your job or had to quit due to coronavirus, or your workplace has closed, or if you cannot work because you are a needed caregiver to someone whose school or facility has closed, please file for unemployment immediately. To apply, visit Kentucky's unemployment website: Kentucky Career Center or call 502-875-0442. The information/help line is 502-564-2900 or 502-595-4003. Here’s a helpful video from the state on how to apply.
Find thousands of organizations locally offering food assistance, help paying bills, and other free or reduced cost programs, including new programs for the COVID-19 pandemic. Easy search by zip code at www.findhelp.org.
SNAP (food stamps) - to see if you qualify, visit benefind.ky.gov.
Local Jobs and Employment Opportunities
NEW! Olive Garden is seeking to hire new servers at its Jefferson Mall location (store #1852) at 4811 Outer Loop, Louisville, KY 40219, and at other area locations. To apply, go to the jobs website at www.olivegarden.com/careers.
NEW! Lowe’s adding 800 jobs in Louisville. For those looking to apply, visit jobs.lowes.com/spring or text “JOBS” to LOWES (56937) to explore available roles.
KentuckianaWorks and Greater Louisville Inc. have started a job board, where you can see which employers are hiring — and apply.
Kroger is still actively hiring for hundreds of local positions in Louisville. Apply at Jobs.Kroger.com.
UPS - Click here to apply for $14.50/hour warehouse jobs and a range of other positions in the Louisville area.
Although current job openings as of February 1, 2021 are more limited, Amazon continues to hire more people at their Kentucky and Indiana fulfillment centers to meet the surge in product demand amid the coronavirus pandemic.
Papa John's or text JOBS to 47272
Save A Lot or text RecruitMe to 97211
Additional Community Resources
Dedicated grocery store hours for high-risk and older citizens - If you’re in a high-risk segment of the population, here are some grocery stores that are offering dedicated shopping hours to older people and those with chronic illnesses and/or compromised immune systems.
Louisville COVID-19 Match - For anybody you know who is elderly or at high risk…This volunteer group is preparing for the potential of a community outbreak of COVID-19 in Louisville by identifying healthy young adults (whose risk factors are low) who are willing to be paired with an elder or an individual who is at high risk in our community, in order to coordinate the delivery of essential supplies if/when needed, and doing regular check-ins with these elders by phone or other electronic means.
Dare to Care Food Bank food distribution sites and services. Dare To Care has this interactive map for finding a food bank near you. You can also call Dare To Care for help finding food assistance at 502-966-3821.
Neighborhood House’s food bank will continue to be open Monday - Friday from 10 a.m. to noon, serving a modified Kids Café meal each night. Instead of a seated dinner in our big room, to-go bags will be handed out at 5 p.m. This is open to any child in need, without limitations on geography or membership. Neighborhood House Facebook page.
Please also be very wary of scammers taking advantage of innocent people. LG&E warns that an older scam is ramping up again, where scammers pretending to be utility company employees demand payment and threaten to cut off customers' service.
Coronavirus/COVID-19 Information and Updates
State of Kentucky COVID-19 Resource Center - COVID-19 Hotline (800) 722-5725
State of Kentucky Covid-19 Vaccine Information Resource Center, including user-friendly tools to learn about when you can get the vaccine, where you can get the vaccine, and vaccine provider guidance.
Louisville Metro Covid-19 Resource Center
Centers for Disease Control and Prevention (CDC)
Why fighting the coronavirus depends on you - excellent YouTube video explaining why it’s so critical for every single person to commit 100% to social distancing, even if you are not feeling any symptoms.
Resident Online Portal
Click on the button below to go to our Resident Online Portal.
Access the Resident Online Portal on your iOS or Android device by downloading the app, Online Portal by Appfolio.
