Resources for Residents

Resident Portal

Welcome to our page dedicated to frequently updated resources for our valued residents.

ONLINE PORTAL

Our online resident portal is a secure, easy to use tool that is the best way for you to:

  • Submit maintenance requests.

  • Pay rent online (one-time or automatic scheduled monthly payments) from your bank account, which is free of charge. (The portal also offers the option to pay by card, but these do have a processing fee: 3.4% for credit card payments and $9.99 for debit card payments).

  • Check your entire account ledger, including all past charges and payments.

  • Update your contact information whenever you change your phone number or email address.

  • Update and upload your currently active renter’s insurance coverage (which is a lease requirement).

  • Update your current vehicle information (which is a lease requirement).

  • View and download documents we’ve securely shared with you, including all of your rental agreements.

  • Choose to view your portal in either English or Spanish.

  • Submit official written notice to vacate.

Access the Resident Portal on your iOS or Android device by downloading the app, Online Portal by Appfolio.

IMPORTANT TIPS AND REQUESTS TO TAKE CARE OF YOUR HOME

  • Please do NOT flush anything down the toilet other than toilet paper. NEVER flush any foreign objects including paper towels, and especially wipes — even if the product says it’s flushable, it is not. Any drain that becomes clogged due to your flushing such foreign objects will result in your being responsible for the repair cost.

  • NEVER put any kind of chemical liquid or other chemical product down any sink, toilet, tub or drain for any reason. These products are dangerous and can cause serious harm to you and our maintenance staff. They also cause damage to and can break the plumbing pipes.

  • Clean up any food spills or stains immediately, and wipe down all surfaces. This will lengthen the life of your fixtures, keep bugs away, and prevent any damage/cleaning charges for you.

  • We appreciate your 100% cooperation with keeping ALL interior spaces smoke-free, with no exceptions.

SAFETY TIPS

  • Do not burn candles - this is not allowed.

  • Do not light ANY kind of firework (even on July 4th) - this is not allowed.

  • Check your smoke detector and carbon monoxide detector monthly, by pushing the test button and confirming that the device beeps back at you. These devices must ALWAYS be connected and working - for your and your neighbors’ safety. Please let us know immediately if they are malfunctioning in any way.

  • Charcoal and gas grills of any kind are NOT allowed to be used or stored on the premises of any apartment properties.

SECURITY

  • Always have a backup plan for getting into your home if you misplace your key. Make an extra copy of your key for yourself, and give a copy to your trusted emergency contact person. You must call a locksmith if you are locked out of your home.

  • As one should no matter where you live, lock your entry doors every time you leave your home, and always keep vehicle doors locked.


Local Employment Opportunities

KentuckianaWorks has an excellent Resources for Job Seekers website with links to their fabulous Job Opportunities website developed with Greater Louisville Inc., where you can access GLI’s newly redesigned Live in Lou job board, upcoming job connection events, career training programs, career workshops and coaching resources. The Job Seeker Connection is another useful service that puts you in touch with employers who are hiring based on your specific interests and skill.

There are so many job opportunities available, and local employers in almost every industry are hiring and offering great pay - there’s never been a better time to find a great job in Louisville.

Current Resources for Residents

ENROLLMENT FOR LIHEAP SUMMER SUBSIDY COOLING NOW OPEN - Jefferson County Residents Can Apply for Electric Assistance through Louisville Metro RCS

 Low-Income Home Energy Assistance Program (LIHEAP) Summer Subsidy is here to help Kentucky households offset summer cooling costs. Enrollment started July 16 and runs until September 13, 2024, or until designated funds are depleted, on a first-come, first-serve basis. 

The Summer Subsidy Component provides households with incomes up to 150% of the Federal Poverty Guidelines a one-time benefit ranging from $50 to $250 depending on income levels and housing category. Benefits are paid directly to the household’s electric vendor.

Jefferson County residents wishing to apply may schedule an appointment utilizing the automated appointment system. Appointments can be scheduled by phone by calling (502) 991-8391 or online at louisvilleky.cascheduler.com. The toll-free service is currently open and is available 24 hours a day, 7 days a week.

All applicants will be required to supply the following documentation at time of application:

  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.

  • Proof of income from the preceding month for all members of the household.

  • Most current electric bill, statement from your landlord if electric is included in your rent, statement from utility company if you participate in a Pre-Pay Electric Program.

  • The account number and name on the account for main heating fuel sources and electric bill.

The Summer Subsidy does not require a disconnect notice or past due bill. The benefit can be applied as a credit on your account. Assistance received during previous LIHEAP components does not affect a household's eligibility.

For more descriptions about LIHEAP income eligibility and other instructions, visit https://louisvilleky.gov/LIHEAP. Residents may also call the automated LIHEAP information line at (502) 991-8391 or visit www.louisvilleky.cascheduler.com.

The Louisville Metro Office of Resilience and Community Services (RCS) serves as the administering agency of the Louisville Metro Community Action Agency.  

Kentucky’s Community Action Agencies operate LIHEAP in partnership with Community Action Kentucky and the Kentucky Cabinet for Health and Family Services who receive the funding as a pass-through block grant from the U.S. Department of Health and Human Services. For more information about LIHEAP, including contact information for all local Community Action agencies, please visit the Community Action Kentucky website at www.CAPKY.org.

All homes are offered without regard to race, color, religion, national origin, familial status, disability, sex, gender identity, sexual orientation, lawful source of income, conviction history or arrest history, prior military service or homeless status.

The materials appearing on this website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on this website are accurate, complete, or current at any given time. We may make changes to the materials contained on this website at any time without notice. We do not, however, make any commitment that website content is updated and current at any given time.